Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide to us, including:

• Name, email address, phone number, and company details submitted through our contact form.
• Fleet information such as truck count, equipment type, and operating preferences.
• Business records shared during onboarding, dispatch discussions, or support communication.
• Technical information such as browser type, device type, IP address, and pages visited.

2. How We Use Information

We use collected information to operate and improve our dispatch business, including to:

• Respond to inquiries and provide quotes or service details.
• Coordinate dispatch support, communication, and account management.
• Review business fit for dispatch, paperwork support, and operational planning.
• Improve site performance, user experience, and internal service workflows.
• Maintain records needed for legal, security, and business administration purposes.

3. Information Sharing

We do not sell personal information. We may share information only when reasonably necessary to operate our business, such as with website hosting providers, email providers, or professional service partners who help us run our operations.

We may also disclose information when required by law, to protect our legal rights, or to help prevent fraud, abuse, or security issues.

4. Cookies & Analytics

Our website may use cookies, server logs, and similar technologies to understand traffic, improve performance, and maintain basic site functionality. These tools help us see which pages are visited and how users interact with our site.

You can manage cookies through your browser settings, though disabling certain cookies may affect website functionality.

5. Communications

If you contact us through the website, by email, or by phone, we may keep records of those communications to respond to your request, provide support, and maintain business records.

We may contact you about your inquiry, service-related updates, onboarding steps, or business communication directly related to our dispatch services.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information submitted to us. However, no method of transmission over the internet or method of electronic storage is guaranteed to be completely secure.

7. Your Rights & Choices

You may request that we update or delete personal information we hold about you, subject to legal, contractual, or recordkeeping obligations. You may also ask questions about how your information is used.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. Updated versions will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us at contact@imperialfreightdispatch.com.